Should've bought a Cover Me Warranty!

The main exclusions are routine service, maintenance and consumable items (for example tyres, brake pads and discs, fluids, filters, wiper blades, bulbs and fuses), diagnostic investigations where no covered fault is found or no authorised repair goes ahead, corrosion, rust and gradual deterioration that is not covered as wear and tear under the plan, damage from accidents, impact, collision, neglect, misfuelling, misuse, overloading or off road or competition use, environmental damage such as flooding, general water ingress, contamination or animal infestation, and cosmetic body and trim items such as paint, body panels, glass, upholstery and weather seals. A full list of exclusions is outlined in the Warranty Terms and on our exclusions page.

Yes, in some cases. If your vehicle does not have an up-to-date service record when you purchase your plan, you must complete a full service within 30 days of the plan purchase date and then follow the manufacturer’s service schedule in the future, using VAT-registered garages and manufacturer-approved or OEM parts.

We will typically work with a reputable, VAT-registered garage of your choice, provided we can agree on reasonable labour rates, repair methods, and parts. In some cases, we may direct you to an alternative garage if that is more appropriate or cost-effective for the type of repair required.