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Warranty Plan Terms

For Cars, Vans, and Motorcycles

Petrol & DieselHybridElectric

Version 1.0 – June 2025

Warranty Introduction

This Warranty Plan offers discretionary mechanical and electrical repair cover for eligible vehicles, including cars, vans, motorcycles, motorhomes and campervans, whether used for personal or business purposes. It applies to vehicles with combustion engines, hybrid systems, or electric powertrains. Motorhomes and campervans are covered under the same terms as vans, excluding any parts, fittings, or equipment designed for habitation.

To qualify for cover, vehicles must meet all of the following criteria at the plan start date:

  • Meet age & mileage limits at plan start:
    • Cars: under 12 years old and fewer than 120,000 miles
    • Vans: under 10 years old and fewer than 100,000 miles
    • Motorbikes: under 12 years old and fewer than 60,000 miles

Plans are available for 12, 24 or 36 months, depending on your selection at purchase.

Important Notice

We take misuse of cover and suspected fraudulent repair requests seriously. Any such activity may be reported to Action Fraud and could result in criminal prosecution. We may also share details with fraud prevention agencies, and in serious cases, a CIFAS fraud marker may be recorded against your credit profile. This can make it significantly more difficult for you to obtain insurance, finance, or credit in the future.

This Warranty Plan is a discretionary product, not an insurance policy. It is provided entirely at the discretion of Cover Me Warranty Ltd, which means that while we aim to be fair, reasonable, and consistent, all repair requests are considered on a case-by-case basis and authorised solely at our discretion in line with the warranty terms. Although not regulated, this plan is built on the principles of fairness and flexibility. We aim to help you get back on the road quickly without unnecessary stress or delays.

Definitions & Terms

You / Your:The registered keeper of the vehicle covered by this plan
We / Us / Our:Cover Me Warranty Ltd
Warranty Plan:This discretionary agreement offering vehicle component coverage
Repair Request:A formal request to us for approval of a repair under this plan
Authorised Repairer:A repair facility approved by Cover Me Warranty Ltd to carry out inspections and repairs under the terms of this plan
Covered Component:Any mechanical or electrical part listed in the 'What is Covered' section that was in good working order at the start of the plan and not subject to any exclusions
Discretionary Product:A plan where decisions on repairs and support are made at the sole discretion of Cover Me Warranty Ltd, based on fairness, eligibility, and individual circumstances
Pre-Existing Fault:Any mechanical or electrical issue that existed before the start date of the plan, whether known or unknown at the time
Wear & Tear:The gradual deterioration of a component due to everyday use over time, covered only if the affected part was in good working condition when the plan began
Mechanical:Any factory-fitted moving or static component required for the normal operation of the vehicle, including the engine, gearbox, transmission, drivetrain, suspension, braking, and steering systems, but excluding service items, consumables, and cosmetic parts.
Write-Off:A vehicle that an insurer has declared a total loss, either because it is too badly damaged to be repaired safely or because the cost of repair would be uneconomical compared to its value.
Consequential Damage:Damage caused to one covered component as a direct result of the failure of another covered component.

Scope of Warranty

This Warranty Plan provides discretionary cover for the cost of parts and labour required to repair mechanical or electrical faults that arise during the warranty period. Repairs must fall within the terms of the agreement and are subject to the stated exclusions, mileage limits, and fair usage policies outlined in the agreement.

What is Covered

The Warranty Plan covers all factory-fitted mechanical and electrical components, provided they are in good working condition at the start of the plan. This includes, but is not limited to:

Combustion Engine Vehicles (Petrol & Diesel)

Engine & Internal Components (pistons, valves, camshafts, timing chains, oil pump, crank/rod bearings, seals/gaskets & more)
Drivetrain & Clutch Assemblies (clutch & dual-mass flywheel, master/slave cylinders, prop/driveshafts, CV joints, differentials, Haldex/4×4 couplings & more)
Gearbox / Transmission Systems (manual, automatic, DSG/DCT, CVT, mechatronics/valve body, solenoids, torque converter, TCU & more)
Turbocharger & Supercharger Units (turbos/superchargers, wastegate/actuators, boost control valves, intercooler & more)
Fuel Delivery Systems (tanks, low/high-pressure pumps, injectors, rails, regulators, pressure sensors, fuel control electronics & more)
Air Intake & Emissions Systems (intake manifolds, throttle body, EGR valves/coolers, catalytic converters, DPF/OPF, NOx/oxygen sensors, AdBlue/Eolys systems & more)
Cooling & Heating Systems (radiators, thermostat/housing, water pumps, cooling fans/modules, heater matrix, heater control valves & more)
Braking Systems (ABS/ESP module & pump, calipers, wheel cylinders, master cylinder, brake servo, vacuum pump, EPB actuators & more)
Suspension & Steering Systems (steering racks/columns, EPS motors, pumps, adaptive/air suspension struts, compressors, valve blocks, steering angle sensor & more)
Air Conditioning & Climate Control Systems (compressor, condenser, evaporator, expansion valve, blower motor/resistor, climate control module & more)
Starting & Charging / Electrical Components (starter motors, alternators/voltage regulators, wiring looms, connector repair sections, relays, intelligent battery sensor & more)
Electronic Control Units (ECUs) & Sensors (engine/PCM, TCU, ABS/ESP, body/lighting control modules, crank/cam, MAF/MAP, knock, temperature/pressure sensors & more)
Driver Assistance Systems (radar/lidar units, forward/parking cameras, ultrasonic sensors, steering/parking assist modules, adaptive cruise modules & more)
Factory-Fitted Multimedia & Infotainment Systems (head units, amplifiers, tuners, displays, sat nav modules, Bluetooth/telematics, instrument cluster & more)
Lighting (headlight/tail-light components such as LED driver/ballast, lighting control module, auto-levelling sensors/motors, switches, standalone side-indicator repeaters, wiring & more)
Ignition Systems (ignition switch/start button & immobiliser ring, ECU/PCM control, crank/cam sensors, ignition control module, coils & more)
Safety Systems (airbags, seatbelts, pretensioners, safety restraint modules & more)
Body Electrical & Convenience Systems (window regulators, central locking actuators/door modules, seat motors/control modules, steering lock modules, power-fold door-mirror motors/modules & more)
Wiper & Washer Systems (front/rear wiper motors & linkages, washer pumps/jets, rain/light sensors & more)
Security & Access Systems (factory-fitted alarm/immobiliser control modules & sirens, keyless entry antennas/receivers, interior motion sensors & more)
Convertible Roof & Sunroof Mechanisms (roof hydraulic/electric pumps, Bowden cables, sunroof motors/rails/control modules & more)

Hybrid Vehicles (HEVs)

All combustion items plus:

Hybrid Drive Motors & ECUs
Hybrid Battery Failure
Power Control Units, Inverters & DC-DC Converters
Regenerative Braking Systems
High-Voltage Cables & Connectors
Cooling Systems for Hybrid Components
Charging Ports & On-Board Charging Modules
Hybrid Transmission Components

Electric Vehicles (EVs)

EV Drive Motors & Reduction Gear
Power Control Units & Inverters
High-Voltage Battery Failure
On-Board Charger (OBC) & Charging Ports
DC-DC Converters
Thermal Management Systems
High-Voltage Cables & Connectors
EV-Specific Control Electronics
Regenerative Braking System Components
EV Transmission & Reduction Gearbox Assemblies

Motorcycles (Petrol, Hybrid, EV)

Engine / Motor & Drivetrain Components
Gearbox / Transmission Systems
ECUs, Sensors & Control Modules
Electrical Systems & Wiring
High-Voltage Battery Failure (Hybrid & EV)
Suspension & Steering Systems
Braking Systems
Instrumentation & Rider Controls
Lighting & Ignition Systems
Cooling & Thermal Systems

General Inclusions

Labour & Diagnostic Charges (when a fault is found and an authorised repair is carried out)
Consequential Damage (if one covered part damages another covered part)
MOT Failures (covered 90 days from purchase only)
Wear & Tear (covered 90 days from purchase only)

What is Not Covered

Maintenance Items & Consumables

Tyres and Wheels
Braking Components: Brake pads, brake shoes, discs/rotors, drums
Wiper Arms and Blades
Spark plugs and Glow plugs
Fluids & Lubricants: Oils, fluids, lubricants, and coolants (unless required as part of an authorised repair)
Filters & Belts: Air filters, oil filters, cabin/pollen filters, fuel filters, drive belts, auxiliary belts, and timing belts
Electrical Consumables: Bulbs, fuses, starter/service battery, auxiliary/backup batteries, alarm/telematics batteries
Chains and Sprockets (Motorcycles)

Vehicle Types & Conditions Not Covered

Vehicles used for hire and reward purposes (e.g. taxis, private hire, courier services, food trucks, pet grooming vans, delivery vehicles, etc.)
Vehicles with specialist conversions or adaptations (including but not limited to refrigerated vans, mobile workshops, emergency response vehicles, mobile retail units, or imports not manufactured to UK specification) are not covered under this warranty
Vehicles with a market value exceeding £100,000
Vehicles recorded as insurance write-offs (categories A, B, C, D, N, or S)
Vehicles for leisure, specifically motorhome and camper van specific parts, fittings, or equipment designed for habitation (including but not limited to cooking appliances, heating systems, water systems, sanitary fittings, furniture, and interior fixtures)

See full vehicle exclusion list at https://www.coverme-warranty.co.uk/exclusions

Other Exclusions

Body & Trim Items: Glass, windows, mirrors, hinges, locks, latches, body panels, paint, upholstery, carpets, seat covers, trim, and weather seals
Lighting: Excludes complete headlight/tail-light assemblies and indicators integrated into door mirrors requiring whole-mirror replacement, and water ingress/condensation or cracked lenses.
Diagnostic investigations where no fault is found and no authorised repair is carried out
Pre-existing faults or defects present before the plan began
Corrosion, rust, and gradual deterioration of any component
Software updates or firmware resets (unless directly related to a covered component fault)
Battery pack degradation due to age, mileage, or use (Hybrid & EV)
Charging cables, leads, power adapters, and external connectors (Hybrid & EV)
General Maintenance: Routine adjustments, calibrations, alignment, and reprogramming (unless required as part of a covered repair)
Motorhome and camper van specific parts, fittings, or equipment designed for habitation (including but not limited to cooking appliances, heating systems, water systems, sanitary fittings, furniture, and interior fixtures)
Damage due to accident, impact, abuse, neglect, misfuelling, or unauthorised modifications

Making a Repair Request

Before any repairs begin, you must:

  1. Contact Cover Me Warranty Ltd with a detailed description of the issue
  2. Provide any supporting documentation requested (e.g. diagnostic reports, service history)
  3. Provide a photograph of your vehicle dashboard, V5C log book, and driving licence
  4. Use only reputable VAT-registered garages with prior authorisation from Cover Me Warranty Ltd

Cars, Vans & Motorcycles:

A reputable, VAT-registered garage should carry out all repairs. You must obtain prior authorisation from us before any work begins. Mobile repairs may be approved depending on your location and the fault.

⚠️ Repairs started without our authorisation may not be eligible for reimbursement.

Repair Process

1
Report the issue to Cover Me Warranty Ltd
2
Visit an approved repairer following our instructions
3
Await authorisation before commencing work
4
Once approved, repairs may proceed
5
Submit all required invoices and documentation
6
If authorised, we will settle the invoice directly with the repairer

Repairs started without our authorisation may not be eligible for reimbursement.

Breakdown Cover

As part of this Warranty Plan, 24/7 UK-wide breakdown cover is provided through our partner, Emergency Assist. The breakdown cover includes:

No excess or callout fees
Home start assistance
Flat tyre and puncture assistance
Nationwide coverage
Unlimited callouts
Over 3,000 recovery agents across the UK
The cover applies to the vehicle, regardless of who is driving/riding
Hire car, accommodation, or onward travel (where applicable)

Breakdown Cover Activation

Your free breakdown cover will begin on the next working day after your policy is activated. Cover becomes valid once you receive an email from Emergency Assist confirming your registration and the start of your breakdown protection.

Contact Numbers:

Breakdown Line: 01945 586 228

General Enquiries: 01945 586 200

Out-of-Hours Procedure

If a breakdown occurs outside of business hours, and the vehicle requires urgent attention:

  1. You may proceed with repairs at your own risk
  2. Keep all invoices and diagnostic evidence
  3. Submit these as part of your repair request
  4. If approved, we may provide retrospective discretionary reimbursement

General Terms

A 30-day waiting period applies from the date of purchase, during which no repair requests can be made. After this period, full cover will begin.
Maximum repair limits:
– Cars/Vans: £3,000 per approved repair (or £6,000 with enhanced cover)
– Motorcycles: £2,000 per approved repair (or £4,000 with enhanced cover)
Wear & tear is covered (after 90 days from purchase), provided the part was in good condition at the start of the plan.
The vehicle must not exceed an average of 2,000 miles/month (24,000 miles/year).
A valid service history must be maintained per the manufacturer's schedule using VAT-registered garages and OE or manufacturer-approved parts.
If your vehicle lacks an up-to-date service history, a full service must be completed within 30 days of the plan start date, with proof provided.
Unlimited repair requests may be submitted up to the vehicle's most recent purchase price.
If you change your vehicle during the term of your cover, you may request to transfer your plan to a new vehicle. Approval is subject to the replacement vehicle meeting the same eligibility criteria (e.g. age, mileage, and brand restrictions), and complete documentation must be provided.
You may cancel your Warranty Plan within 14 days of activation, provided that no repair requests have been approved or paid out. If eligible, a full refund will be issued. Cancellations requested after this period will be considered at our discretion and may incur fees or pro-rata adjustments.
This plan does not cover indirect or consequential losses. This includes, but is not limited to, any loss of income, missed appointments, travel disruption, or inconvenience caused by a fault, repair delay, or repair process.
MOT failures are covered (after 90 days from purchase), provided they relate to included components - excluded general maintenance, service, and consumable items are not covered.
Vehicles recorded as insurance write-offs (categories A, B, C, D, N, or S) are excluded from cover, as they have previously sustained damage that may compromise their safety, reliability, or suitability for warranty protection.

Discretionary Support Statement

Clearly defined terms back this Warranty Plan, but life doesn't always follow the rulebook. We understand that vehicle issues don't always fall neatly within predefined categories. That's why this plan remains discretionary, giving us the flexibility to help in ways that go beyond the printed terms, where it's fair to do so. All requests are assessed fairly and with care. Our goal is always to get you back on the road as quickly and stress-free as possible. Our management team will review any disputes regarding coverage decisions at our discretion to ensure a balanced and reasonable outcome.

Contact Information

Cover Me Warranty Ltd

The Royals, 353 Altrincham Road

Sharston, Manchester, M22 4BJ

Tel: 01606 634 051

www.coverme-warranty.co.uk

General Enquiries: info@coverme-warranty.co.uk

Repair Requests: repairs@coverme-warranty.co.uk