Privacy Policy

Last updated: January 2025

1. Introduction

Cover Me Warranty Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

We are registered with the Information Commissioner's Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact details (email, phone, address)
• Date of birth
• Vehicle information (registration, make, model, mileage)
• Payment information
• Claims history
• Communications with our customer service team

Automatically Collected Information

• IP address and browser information
• Device information
• Usage data and analytics
• Cookies (see our Cookie Policy)

3. How We Use Your Information

We use your information for:

• Providing and managing your warranty
• Processing claims
• Customer service and support
• Sending service-related communications
• Marketing (with your consent)
• Fraud prevention and security
• Legal compliance
• Improving our services

4. Legal Basis for Processing

We process your data based on:

• Contract: To fulfill our warranty agreement with you
• Legal obligations: To comply with laws and regulations
• Legitimate interests: For business operations and fraud prevention
• Consent: For marketing communications

5. Data Sharing

We may share your information with:

• Our parent company, Match Me Car Finance LTD
• Approved repair networks and garages
• Payment processors (Stripe, Bumper)
• Insurance underwriters (if applicable)
• Professional advisors and auditors
• Law enforcement (when required)

We do not sell your personal data to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication
• Staff training on data protection
• Secure data storage and transmission

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, typically:

• Warranty information: 7 years after warranty expiry
• Claims data: 7 years after claim settlement
• Marketing data: Until you withdraw consent
• Website analytics: 26 months

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data (in certain circumstances)
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent
• Lodge a complaint with the ICO

9. Marketing Communications

We will only send you marketing communications if you have opted in. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

12. International Transfers

We primarily process data within the UK. If we transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with data protection laws.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

14. Contact Us

For any questions about this Privacy Policy or to exercise your rights, please contact our Data Protection Officer: